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Google's AI Agents for Legal & Finance: What UK SMBs Should Know
Google has introduced AI agents aimed at financial and legal services, giving large institutions a way to automate client-facing tasks such as document review and query handling. For UK solicitors and accountants, the practical takeaway is not the announcement itself but what it confirms: AI-led client intake has moved from
How Good Are AI Voice Agents Really? What VAmoS Bench Shows
AI voice agents vary hugely in quality, and a live demo tells you almost nothing about how one will behave under real call pressure. VAmoS Bench is a third-party evaluation framework that scores voice agents on task completion, interruption recovery, latency and escalation using simulated calls rather than scripted demos.
Why AI Voice Agents Forget: Memory Fixes for Missed Calls
AI voice agents forget details because most of them rely on raw transcript replay rather than structured memory. As a call gets longer, the model has to re-read the entire conversation history to figure out what matters, and details like budget or area get buried or blurred. The fix is
Simple AI Agents vs Complex Ones: What Should Your Business Use?
A simple AI agent handles one job, such as answering missed calls or booking viewings, and does it reliably without needing constant oversight. A complex AI system tries to manage many tasks at once, such as calls, CRM updates, marketing and reporting, all wired together. Most UK small and mid-sized